Like It Love It Worldwide Terms & Conditions

By completing any purchase of tickets, to the events sold on the Like It Love It website, you are accepting the following terms and conditions which will apply to all tickets purchased for respective dates under the brands organised and listed by the respective event promoters.

For these terms and conditions, the following parties are listed with their responsibilities thereafter;

The Seller / The Ticket Provider – (Like It Love It / FIXR)

You are purchasing your ticket from the seller Like It Love It. Your ticket will be provided by their industry partner Fixr, The Ticket Provider, who will provide all tickets to you, the purchaser. The purchaser will receive their tickets via secure email with all transactional emails sent to the email the purchaser delegated at the point of purchase. The seller, Like It Love It, will endeavour to provide up to date, accurate information for all experiences that are listed on the Like It Love It website. Like It Love It cannot be held responsible for any incorrect information, no liability is accepted for information listed incorrectly on the website.

The Event Promoter – (The Brand / Promoter Listing And Delivering The Event Experience)

The promoters featured on this website, Like It Love It, have listed their own event experiences for sale. All promoters will endeavour to provide and list all event experiences with accurate information that best reflects the event experience listed for sale. You, The Purchaser, are responsible for all purchases made for the named event. Event Promoters will provide all Like It Love It customers with an event that delivers the advertised experience to the best of their abilities. All Event Promoters assume all responsibility in dealing with customers enquiries. Event Promoters are responsible for all and any matters that may arise directly related to the running and delivery of any event experience. The Seller, Like It Love It, has no control over such matters and is indemnified from all retrospective liabilities. All Event Promoters will adhere to the Terms and Conditions agreed between The Purchaser and The Seller, as set out below;

The Purchaser / Purchased Tickets – You

For the purpose of these Terms and conditions, “The Purchaser”, is “You”, or anyone who has purchased the tickets and is therefore considered the lead booker. “The Purchaser” is responsible for all tickets purchased and will be deemed as the representative of all accompanying ticket holders. All tickets purchased via The Sellers’ website, or any other third-party website, will adhere to these terms and conditions regardless of the country / region an event may take place. All attendees issued with tickets via this website, or any third-party website for the named event, will be subject to the rules and regulations of the venue hosting the event, including and not limited to health and safety regulations, entry restrictions, age related restrictions, safety protocols as defined and enforced by governing laws.

All tickets purchased from “The Seller”, Like It Love It, are non-refundable.

All booking fees are charged by “The Seller”, Like It Love It, & remain non-refundable in all instances of cancelation or postponement.

All tickets listed by The Seller, Like It Love It are designated by The Event Promoters. All tickets are listed on a first come first served basis & may incorporate escalating tiered ticket types. Neither The Seller, Like It Love It or The Event Promoters provide permission for reselling or ticket touts.

The Purchaser, and all accompanying ticket holders assume all risks and danger incidental to the event, for which the ticket is issued, whether occurring prior, during or after the event. The Purchaser agrees to inform all ticket holders of terms and conditions listed here. The Purchaser and all ticket holders agree that the management, venue, event participants, ticketing platform and all respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims of liability arising from such cases regardless of causes prescribed by any such claimant.

Booking Amendments

Each event listed on this website has been listed with their own Terms and Conditions that operate and govern when and how, if any booking amendments can be actioned, or are applicable. Please review the event brand page for the specific Terms and Conditions for the event you are purchasing. These Terms and Conditions supersedes all terms and conditions in instances where and event promoter has not clearly addressed a point that may arise from your completed purchase of sale.

Cancelled / Postponed / Re-scheduled Events

Occasionally events may be changed due to circumstances beyond our control. When a change occurs all customers will be contacted to advise them of the changes that have affected the event. You will be contacted by “The Event Promoter” with all relevant and necessary information.

All customers will be automatically moved to any new confirmed date as directed by “The Promoter”. “The Promoter” may offer a short window to accommodate refund requests in exceptional circumstances, with a designated cut-off date. Please note all refund requests made after any cut-off date will not be entitled to a refund. All events listed on this website will adhere to the following:

Cancellation by The Event Promoter

Due to circumstances outside of their control, The Event Promoter, may cancel an event at any time;

– Cancelled (Step 1)

In instances where “The Event Promoter”, has cancelled an event due to circumstances outside of their control, The Seller, Like It Love It, will issue all customers a store credit - You will be informed that your booking has been exchanged for a store credit to be used without limitation to the city or event theme under the same brand, valid for 365 days from the notification period.

– Cancelled (Step 2)

Event Refund - In some instances “The Event Promoter”, may contact you & confirm an event refund has been granted for your purchase. It is your responsibility to contact Like It Love Its’ Customer Service Team HERE, for a refund from The Event Promoter. Refunds are limited to 28 days from the event cancellation notice. If you do not request a refund within 28 days of the cancellation notice you will forfeit your refund and will be provided with a store credit to be used without limitation to the city or event theme under the same brand, valid for 365 days from the notification period.

Postponement of Events

“The Event Promoter” reserves the right to postpone any event due to any circumstances outside of their control.

“The Seller”, Like It Love It, & “The Event Promoter”, does not accept any liability for costs incurred due to postponements of shows, neither party are obliged to offer any compensation.

“The Event Promoter” will announce a new show date, for a new event Postponement date, within 90 days of your cancelation email.

“The Event Promoter”, will offer a store credit that can be used without limitation to the city or event theme listed on our website under the same brand, valid for 365 days from the notification period. No refunds are granted in cases of event postponement.

Re-Scheduled Events

“The Event Promoter” reserves the right to re-schedule any event due to any circumstances outside of their control.

“The Event Promoter” will announce a new show date for the re-scheduled event within your cancelation email.

“The Event Promoter” will provide you with a replacement ticket to the new re-scheduled date. If you cannot attend the re-scheduled event date, contact the Like It Love It' Customer Service Team HERE for further assistance. Please note tickets remain non-refundable. Any booking amendments will be at the discretion of “The Event Promoter”.

Refunds

In instances where refunds have been agreed by “The Event Promoter”, all refunds will be processed weekly on a Friday, following the purchasers refund request. All refunds are instant but may be delayed due to card processing times. Please allow up to 8 working days for the banks to process the refund. The booking fee is non-refundable in all circumstances. These charges are for the processing of payments and services used to purchase tickets when making a booking on this website. These fees are not retained by the event promoter.

Last Minute Cancellations

It is “The Purchasers” responsibility to check whether an event has been changed or amended in any way. “The Event Promoter” will endeavour to notify ticket holders of any changes to events they have listed and will strive to provide customers with information at least 24 hours before the event date. On rare occasions, events may be cancelled within 24 hours of the event taking place and so customers may not always receive notifications before the time of the event. Such instances cannot be helped, and neither “The Seller”, Like It Love It, nor “The Event Promoter” will be liable for compensation due to costs incurred due to last minute cancellations.

Force Majeure

If an event is rescheduled due to an ‘Act of God’ and/or any miscellaneous circumstances put in place by the local or national government, “The Event Promoter” obtains the unlimited right to offer a postponement notice. In such circumstances, if no new date can be confirmed within 90 days, “The Event Promoter” will offer “The Purchaser” a credit for any future event with the brand that is listed on this website. Should “The Purchaser” decline this offer, “The Seller”, Like It Love It, will automatically award “The Purchaser” a store credit, equal to the value of the original purchase. Under no circumstance will refunds be accepted in these instances.

Entertainment Changes

Entertainment Line-ups and performers may change for various reasons such as, and not limited to, illness, travel disruption etc. If “The Promoter” is unable to be replace any performer, then all reasonable efforts will be taken to fill the entertainment with a suitable substitute. This is in no way a justification for any compensation, or refund, of any kind if a line-up / entertainment change occurs.

Ticket Exchanges

“The Event Promoter” does not accept tickets exchanges or transfers for any event. All tickets remain non-refundable, even in instances where the purchase can no longer attend the event they have purchased. “The Seller”, and “The Event Promoter”, reserve the right to cancel any ticket discovered to be re-sold or transferred for profit or commercial gain by anyone other than “The Seller”, “The Event Promoter”, venue management, ticketing platform or any of their authorised sub-agents. All purchases in breach of this condition will be voided, and the ticket holder will be refused entry to or ejected from the venue.

Accidental Purchases

It is “The Purchaser’s” responsibility to inform “The Seller” of any accidental purchases. Accidental purchases include the wrong location, event theme, time of event. If “The Purchaser” notices that the event they have purchased is wrong and has been made by mistake, they must contact the Like It Love It team HERE. “The Purchaser” must notify the seller within 24 hours of the booking confirmation. “The Seller” will then request the purchase to be changed and accepted by “The Event Promoter”. If accepted, “The Seller” will confirm a new booking to “The Purchaser" if the product is available. "The Purchaser" will be liable to pay any extra charges required to change ticket types, if the replacement ticket type is more expensive. No partial refunds be due in cases where the replacement ticket is less in value. All purchases remain non-refundable as per these terms and conditions.

Food Ordering

Some events listed on this website site may include items such as food and drinks. It is the responsibility of “The Purchaser” to follow and complete all obligations set out by “The Event Promoter”. All such events will have relevant information defined in the events Terms and Conditions. Under no circumstances will “The Seller”, Like It Love It, be liable for any issues that may arise from any issue concerning the service of Food / Drink at any event listed by “The Event Promoter” on this website. Any changes to services of Food / Drink offered by “The Event Promoter” and respective venues will be notified to “The Purchaser” and will be the responsibility of the “The Purchaser” to receive all such notifications sent to them.

Allergies & Special Requests

It is “The Purchasers” responsibility to inform “The Seller” and “The Event Promoter” of any customers who suffer from life threatening allergies, anaphylaxis and any dietary intolerances. Please complete our enquiry form found HERE (selecting “Special Requests”). This will only be confirmed once “The Event Promoter” has responded in writing. It is also the ticket holder’s responsibility to communicate any allergies / special dietary requirements with the venue staff on the day of the event.

Food & Drink Service

If you, "The Purchaser", or any of the accompanying ticket holders have any issues with the service of food or drinks during the event, all issues must be reported with the venue staff and food vendor directly. Neither, The Seller, Like It Love It, nor “The Event Promoter”, are responsible for the food service and cannot resolve issues after the event has taken place. The host venue is responsible for preparing and serving all food or drinks. Under no circumstances will compensation be given by “The Seller”, nor “The Event Promoter”, if any issues with food or drink service take place during the event. All customers must speak to the venue staff on the day, for them to resolve all issues.

Please be aware the host venue reserves the right to refuse service to any customer if levels of intoxication are deemed to be a risk to a specific and all other attendees. During the event, the host venue staff may on occasion have to conduct security searches to ensure the safety of the patrons. All search polices related to health and safety protocols are at the discretion of host venue management.

Entrance Policy

All entrance policies are subject to the venues own entrance protocols. All event listings have detailed arrival times. Every effort to admit latecomers will be made at a suitable break in the event or when deemed safe and appropriate by entrance staff, but admission cannot always be guaranteed when customers are late (in instances of Boat experiences that are unable to grant admission for late arrivals). Under no circumstances will refunds or compensation will be entitled for late arrival.

Ticket Pricing & Special Discounts

All ticket prices are set by “The Event Promoter” and may vary depending on each event. “The Event Promoter” reserves the right to introduce discounts or promotions at any stage leading up to and during the event taking place. This will not affect “The purchasers” statutory rights, and there is no entitlement to backdated partial refunds if the tickets have been purchased before any special offers have been introduced.

Event / Venue Specific Policies

All events are restricted to strictly 18+, please provide valid identification upon entry. You may be asked to provide ID to establish identity and not due to proof of age. All entrance policies are defined by the host venue, neither the seller, nor the promoter, has no influence over this policy and is no way liable for any issues that may arise due to this condition.

Please respect all venue polices. Most venues may operate a No Smoking Policy; the venue reserves the right to eject anyone who does not follow this rule.

All parties in this agreement operate a zero-drug tolerance policy. If “The Purchaser” or any accompanying ticket holder is seen with drugs in the queue, within the venue or show any signs of drug abuse, all tickets holders under the purchasers booking will be refused entry and / or asked to leave the premises. No refund or compensation will be due in such cases.

Neither “The Seller”, “The Event Promoter”, nor the venue management accept any responsibility for any personal property that may be damaged or lost during an event.

Like It Love It and all associated parties operate a zero-tolerance policy for any forms of verbal or physical abuse and/or discrimination throughout the event or towards any promoters, venue staff or other guests. “The Event Promoter” and the venue reserve the right to eject any person in contention of this clause without any compensation.

Under no circumstances is it permitted to touching and of the Performers, Drag Queens, DJ’s, Event / Venue Staff. Any purchaser and accompanying ticket holder found to be inappropriate touching any staff member, will result in immediate ejection of the event. Under no circumstances will any compensation be due in such circumstances.

Photography and videography will be taken at the event and may be posted on our online platforms by purchasing a ticket you agree for Like It Love It & It and all associated partners to use the material for promotional purposes.

Some host venues may deliver events outdoors. It is “The Purchaser’s” responsibility to be aware and check this when booking as your experience will be non-refundable and cannot be cancelled due to weather. “The Event Promoter” holds the right to postpone the event in severe weather. All instances of such cases will follow the terms and conditions relating to postponed events.

Photosensitive Epilepsy (Seizures induced by light stimulation)

If you have an epileptic condition or have had seizures, consult your doctor prior to attending one of our events and consider medical advice before deciding to attend an event. Some individuals are sensitive to flashing or flickering lights or geometric shapes and patterns, some people may have an undetected epileptic condition. Our events take place in multiple venues across the world, and we must advise that in all venues lighting and large LED screens may be used that maybe sensitive to people with Photosensitive Epilepsy. The company, or the host venues, are in no way liable for any ill effects caused by this feature. All customers that attend such events, do so at their own risk, having considered the possible side effects this may have on an individual health.

Gift Vouchers

Gift vouchers are available to purchase from Like It Love It. These vouchers can be exchanged for any experience listed on this website, unless exclusions have been listed in the product description.

Several companies offer vouchers that can be used in exchange for experiences listed on this website. These vouchers are considered ‘Third Party’ purchases as your transaction have taken place with another company. You will need to contact the company that provided you with your voucher to discuss anything regarding the purchase of the product. Expiration dates are set by the voucher providers; we are unable to extend vouchers for you. Please contact the company that provided your voucher for further information.

Disability / Accessibility

We understand disabilities can vary and impact people in a wide variety of ways. We aim to provide events for everyone, this is however dependent on the facilities that venues may offer. To ensure that all our users are treated fairly and inclusively, we take the position that all customers should consider their personal circumstances before booking an event. If a customer’s requires further information regarding the facilities and accessibility of a venue, direct communication needs to be held between the host venue and customer. Like It Love It are in no way responsible, and or liable for any failure in services directly and or indirectly associated with the facilities of the host venue and how this may or may not be suitable for a person with any disability. If a customer is happy to book an event with Like It Love It, we take the position that the customer is happy to attend the event having considered the venue, deeming any and or elements of the show and premises appropriate for any reason. Any customer who purchases a Like It Love It event will be protected and governed by the same set of terms and conditions in this document. If you would like to discuss this further, please complete our Enquiry Form (selecting “Special Requests”).

Feedback and Complaints

Before filing a complaint, please make sure you have read the Terms and Conditions above. If you would still like to leave feedback for your event experience, please follow these instructions.

All complaints and feedback should be directed to “The Promoter” that listed and organised the event you have purchased from this website. Only “The Purchaser” can contact “The Event Promoter” to raise official feedback. To raise feedback, please complete the enquiry form and select “The Event Promoters” brand and then customer feedback. Please provide the Name, Order Number and Email address of the lead booker who completed the purchase.  All complaints must be submitted within a maximum of 2 working days following the event taking place. As there is multiple third parties involved in the process of selling and delivering events, please allow 10 working days for all complaints to be resolved. We aim to resolve any issues raised as quickly as possible, this process can take time as we need to liaise with all parties to raise and discuss this information. Any subsequent action will require the approval from the promoter, the host venue, or any other supplier we work with to find a resolution.

If you have any questions regarding any of our T&C’s, please contact our customer service team prior to purchasing your ticket. Please complete our Enquiry Form.