Contact It's Oktoberfest
It's Oktoberfest Is Back And Bigger Than Ever!
Join us for authentic Bavarian Food and Beer, with Live Entertainment and DJs, as we Spin, Sing, Stomp and Dance the night away!
• DJs
• MC ALL NIGHT
LIVE
• BAVARIAN SINGERS & DANCERS
• STEINS
• BAVARIAN DRESS DIRNDL & LEDERHOSEN ENCOURANGED
• BAVARIAN BENCH SEATING
IMPORTANT INFO:
• The Ticket Includes Entrance (Drinks Are Available To Purchase From The Venue).
• This Is A Standing Event And Seating Is Not Guaranteed. Any Available Seating Is Based On A First Come First Served Basis, Unless Stipulated On The Ticket (ie VIP Booth).
• This Is A DJ Club Night, The Artists Pictured In Our Event Artwork Are Not Performing.
• Please Read The Event Description Of The Specific Event You Wish To Attend For Any Age Restrictions (ie 18+ Or 21+ Depending On The Country).
• Please Read The Full T&Cs Below, By Purchasing A Ticket You Agree To The Event Terms & Conditions.
It's Oktoberfest Worldwide Terms & Conditions
By completing any purchase of tickets, to the events sold on the Like It Love It website, you are accepting the following terms and conditions which will apply to all tickets purchased for respective dates under the brand organised by the event promoter, It's Oktoberfest.
For these terms and conditions, the following parties are listed with their responsibilities thereafter;
The Seller / The Ticket Provider – Like It Love It / FIXR
You are purchasing your ticket from the seller Like It Love It. Your ticket will be provided by their industry partner Fixr, The Ticket Provider, who will provide all tickets to you, the purchaser. The purchaser will receive their tickets via secure email with all transactional emails sent to the email the purchaser delegated at the point of purchase. The seller, Like It Love It, will endeavour to provide up to date, accurate information for all experiences that are listed on the Like It Love It website. Like It Love It cannot be held responsible for any incorrect information, no liability is accepted for information listed incorrectly on the website.
The Event Promoter – It's Oktoberfest
The promoter, It's Oktoberfest, has listed their own event experience on the website, Like It Love It. The promoter will endeavour to provide and list all event experiences with accurate information that best reflects the event experience. You, the purchaser, are responsible for all purchases made for the named event. The Event Promoter will provide all Like It Love It customers with an event that delivers the advertised experience to the best of their abilities. The event promoter assumes all responsibility in dealing with customers enquiries. The Event Promoter is responsible for all and any matters that may arise directly related to the running and delivery of the event experience. The Seller has no control over such matter and is indemnified from all retrospective liabilities. The Event Promoter will adhere to the Terms and Conditions agreed between The Purchaser and The Seller, as set out below;
The Purchaser / Purchased Tickets – You
For the purpose of these Terms and conditions, The Purchaser, is You, or anyone who has purchased the tickets and is therefore considered the lead booker. The Purchaser is responsible for all tickets purchased and will be deemed as the representative of all accompanying ticket holders. All tickets purchased via The Sellers website, or any other third-party website, will adhere to these terms and conditions regardless of the country / region an event may take place. All attendees issued with tickets via this website, or any third-party website for the named event, will be subject to the rules and regulations of the venue hosting the event, including and not limited to health and safety regulations, entry restrictions, age related restrictions, safety protocols as defined and enforced by governing laws.
All tickets purchased from The Seller, Like It Love It, are Non-Refundable.
All booking fees are charged by The Seller, Like It Love It, & remain Non-Refundable in all instances of cancelation or postponement. The Seller provides a service between The Promoter, It's Oktoberfest, and The Purchaser, You, and this service remains regardless of event outcomes. By choosing to purchase any product listed on The Sellers website, you acknowledge and agree to pay for this service in the form of a booking fee, clearly stated at checkout.
All tickets listed by The Seller, Like It Love It are designated by The Event Promoter, It's Oktoberfest. All tickets are listed on a first come first served basis & may incorporate escalating tiered ticket types. Neither The Seller, Like It Love It nor The Event Promoter, It's Oktoberfest, provide permission for reselling or ticket touts.
The Purchaser, and all accompanying ticket holders assume all risks and danger incidental to the event, for which the ticket is issued, whether occurring prior, during or after the event. The Purchaser agrees to inform all ticket holders of terms and conditions listed here. The Purchaser and all ticket holders agree that the management, venue, event participants, ticketing platform and all respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims of liability arising from such cases regardless of causes prescribed by any such claimant.
It's Oktoberfest Event Tickets
The It's Oktoberfest tickets listed on The Sellers website, Like It Love It, may vary in terms of title and it is the purchaser’s responsibility to understand what tickets include and what ticket type has been purchased. Neither The Seller, Like It Love It, or The Event Promoter, It's Oktoberfest, are responsible for any mistakes resulting from the purchase of wrong tickets.
It's Oktoberfest lists various ticket types that include various ticketing names that provide either a single, or group entrance ticket as defined in the ticket description. It is the purchasers’ responsibility to check that they have purchased the correct ticket type, the correct event and the correct date. No refunds will be provided for tickets purchased in error. All tickets remain non-refundable in all instances where the event has not been cancelled. As tickets are listed on the website of the promoter, by the seller, Like It Love It, all booking fees remain non-refundable in all circumstances including instances where the event promoter has cancelled the event.
Seating / Table Tickets
Venues hosting these event experiences, vary from city to city. Only some events can accommodate seated tickets. If no such option is present under the event listing, no such option is available for the event. When these tickets have been listed, the purchaser agrees that all seated / table tickets are sold on a first come first served basis. Neither the seller, Like It Love It, nor the event promoter, Oktoberfest, guarantee that any seated tickets will be accommodated together, or next to each other. We use hundreds of different venues with very different floor plans. Some tables are fixed and cannot be moved. If you have a group booking, the venue staff will do their best to seat everyone together and will try not split groups up over different areas of the event space. For further questions regarding this issue, please contact Oktoberfest customer service team HERE, who will be happy to assist you with your booking.
Cancelled / Postponed / Re-scheduled Events
Cancellation Policy
Occasionally events may be changed due to circumstances beyond our control. When a change occurs all customers will be contacted to advise them of the changes that have affected the event they have purchased.
All customers will be automatically moved to the new confirmed date. It's Oktoberfest may offer a short window to accommodate refund requests. Please note all refund request made after any cut-off date will not be due a refund. All events listed on this website will adhere to these terms and conditions.
Cancellation by The Event Promoter, It's Oktoberfest.
Due to circumstances outside of their control, The Event Promoter, It's Oktoberfest, may cancel an event at any time;
– Cancelled (Step 1)
In instances where The Event Promoter, It's Oktoberfest, has cancelled an event due to circumstances outside of their control, The Seller, Like It Love It, will issue all customers a store credit - You will be informed that your booking has been exchanged for a store credit to be used without limitation to any city or event theme, valid for 365 days from the date of issue (some brand exclusions may apply - It is your responsibility to contact Like It Love It's Customer Service Team HERE).
– Cancelled (Step 2)
Event Refund - In some instances The Event Promoter, It's Oktoberfest, may contact you & confirm an event refund has been granted for your purchase. It is your responsibility to contact Like It Love It's Customer Service Team HERE, for a refund from The Event Promoter, It's Oktoberfest. Refunds are limited to 28 days from the event cancellation notice. If you do not request a refund within 28 days of the cancellation notice you will forfeit your refund and will be provided with a store credit to be used without limitation to the city or event theme, valid for 365 days from the date of issue (some brand exclusions may apply - It is your responsibility to contact Like It Love It's Customer Service Team HERE).
Postponement of Events
The Event Promoter, It's Oktoberfest, reserves the right to postpone any event due to any circumstances outside of their control.
The Seller, Like It Love It & The Event Promoter, It's Oktoberfest, does not accept any liability for costs incurred due to postponements of an event, neither party are obliged to offer any compensation.
The Event Promoter, It's Oktoberfest, will announce a new event date, for a new event Postponement date within 90 days of your cancelation email.
The Event Promoter, It's Oktoberfest, will offer a store credit that can be used without limitation to the city or event theme listed on our website, valid for 365 days from the date of issue (some brand exclusions may apply - It is your responsibility to contact Like It Love It's Customer Service Team HERE). No refunds are granted in cases of event postponement.
Re-Scheduled Events
The Event Promoter, It's Oktoberfest, reserves the right to re-schedule any event due to any circumstances outside of their control.
The Event Promoter, It's Oktoberfest, will announce a new event date for the re-scheduled event within your cancelation email.
The Event Promoter, It's Oktoberfest, will provide you with a replacement ticket to the new re-scheduled date. If you cannot attend the re-scheduled event date, contact the Like It Love It' Customer Service Team HERE for further assistance. Please note tickets remain non-refundable. Any booking amendments will be at the discretion of The Event Promoter, It's Oktoberfest.
Refunds
In instances where refunds have been agreed by The Event Promoter, all refunds will be processed within 8 working days, following the purchasers refund request. All refunds are instant but may be delayed due to card processing times. Please allow up to an additional 8 working days for the banks to process the refund. The booking fee is non-refundable in all circumstances. These charges are for the processing of payments when making a booking on this website. These fees are not retained by the event promoter.
Last Minute Cancellations
It is The Purchasers’ responsibility to check whether an event has been changed or amended in any way. The Event Promoter, It's Oktoberfest, will endeavour to notify ticket holders of any changes to events they have listed and will strive to provide customers with information at least 24 hours before the event date. On rare occasions, events may be cancelled within 24 hours of the event taking place and so customers may not always receive notifications before the time of the event. Such instances cannot be helped, and neither The Event Seller, Like It Love It, nor The Event Promoter, It's Oktoberfest, will be liable for compensation due to costs incurred due to last minute cancellations.
Force Majeure
If an event is rescheduled due to an ‘Act of God’ and/or any miscellaneous circumstances put in place by the local or national government, The Event Promoter, It's Oktoberfest, obtains the unlimited right to offer a postponement notice. In such circumstances, if no new date can be confirmed within 90 days, The Promoter will offer the purchaser a credit for any future event with them that has been listed on this website. Should the purchaser decline this offer, The Seller, Like It Love It, will automatically award the purchaser a store credit (equal to the value of the original ticket) that can be used without limitation to the city or event theme listed on our website, valid for 365 days from the date of issue (some brand exclusions may apply - It is your responsibility to contact Like It Love It's Customer Service Team HERE). Under no circumstance will refunds be accepted in these instances.
Entertainment Changes
Entertainment Line-ups and performers may change for various reasons such as, and not limited to, illness, travel disruption etc. If The Promoter. It's Oktoberfest, is unable to be replace the performer, then all reasonable efforts will be taken to fill the entertainment with a suitable substitute. This is in no way a justification for any compensation, or refunds, of any kind if a line-up change occurs.
Ticket Exchanges
The Event Promoter does not accept tickets exchanges or transfers for any It's Oktoberfest event. All tickets remain non-refundable, even in instances where the purchase can no longer attend the event they have purchased. The Seller, and The Promoter, reserve the right to cancel any ticket discovered to be re-sold or transferred for profit or commercial gain by anyone other than the seller, the promoter, venue management, ticketing platform or one of their authorised sub-agents. All purchases in breach of this condition will be voided, and the ticket holder will be refused entry to or ejected from the venue.
Accidental Purchases
It is the purchasers’ responsibility to inform the seller of any accidental purchases. Accidental purchases include the wrong location, event theme, time of event. If the purchaser notices that the event they have purchased is wrong and has been made by mistake, they must contact Like It Love It's Customer Service Team HERE). The purchaser must notify the seller within 24 hours of the booking confirmation. The seller will then request the purchase is changed and accepted by the promoter, It's Oktoberfest. If accepted, the seller will confirm a new booking to the purchaser if the product is available. The purchaser will be liable to pay any extra charges required to change ticket types, if the replacement ticket type is more expensive. No partial refunds will be due in cases where the replacement ticket is less in value. In instances where the desired product is not available, a company credit will be provided by the promoter that can be used without limitation to the city or event theme listed on our website, valid for 365 days from the date of issue (some brand exclusions may apply - It is your responsibility to contact Like It Love It's Customer Service Team HERE). Under no circumstance will refunds be accepted in these instances. All purchases remain non-refundable as per these terms and conditions.
Allergies & Special Requests
It is the purchasers responsibility to care for any customer who suffers from any life-threatening allergies, risk of anaphylaxis and dietary intolerances. Please complete our Enquiry Form found HERE (selecting “Special Requests”). This will only be confirmed once the promoter has responded in writing. It is also the ticket holder’s responsibility to communicate any allergies / special dietary requirements with the venue on the day of the event.
Food & Drink Service
If you, the purchaser, or any of the accompanying ticket holders have any issues with the service of food or drinks during the event, all issues must be reported with the venue staff and food vendor directly. Neither, The Seller, Like It Love It, nor The Event Promoter, It's Oktoberfest, are responsible for the food or drinks service, and cannot resolve any issues regarding this service. The host venue is responsible for preparing and serving all food or drinks. Under no circumstances will compensation be given by The Seller, nor The Promoter, if any issues with food or drink service take place during the event. All customers must speak to the venue staff on the day, for them to resolve all issues.
Please be aware the host venue reserves the right to refuse service to any customer if levels of intoxication are deemed to be a risk to a specific, and all other attendees. During the event the host venue may on occasion have to conduct security searches to ensure the safety of the patrons. All venue polices are at the discretion of host venue management. Any issues arising from such policies must be taken up with the host venue management directly. Neither, The Seller, Like It Love It, nor The Event Promoter, It's Oktoberfest, are responsible for any service conducted for health and safety reasons and cannot resolve any issues regarding this service.
Entrance Policy
All entrance policies are subject to the venues own entrance protocols. During the admission to the event, the host venue may on occasion have to conduct security searches to ensure the safety of the patrons. All event listings have detailed arrival times, last entry times, including the commencement of any entertainment, food and drink service. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed if the purchaser has arrived after the designated last entry time. If admission is granted, the purchaser accepts that under no circumstances will any refunds or compensation be entitled for late arrival.
Ticket Pricing & Special Discounts
All ticket prices are set by the promoter and may vary depending on each event. The Promoter, It's Oktoberfest, reserves the right to introduce discounts or promotions at any stage leading up to and during the event taking place. This will not affect the purchasers’ statutory rights, and no entitlement to backdated partial refunds if the tickets have been purchased before any special offers have been introduced.
Please note, customers that require care and assistance can receive one ticket for their carer, at a 50% discounted price, providing satisfactory proof of care and assistance has been supplied. We accept the Access Nimbus card for all examples of proof. For discounted carers promotional tickets, please contact Like It Love It's Customer Service Team HERE.
Event / Venue Specific Policies
All events are restricted to strictly 18+, unless defined differently in the event description. Please provide valid identification upon entry. You may be asked to provide ID to establish identity and not due to proof of age. All entrance policies are defined by the host venue, neither The Seller, Like It Love It, nor The Promoter, It's Oktoberfest, has no influence over this policy and is in no way liable for any issues that may arise due to this condition.
Please respect all venue polices. Most venues may operate a No Smoking Policy; the venue reserves the right to eject anyone who does not follow this rule.
All parties in this agreement operate a zero-drug tolerance policy. If The Purchaser or any accompanying ticket holder is seen with drugs in the queue, within the venue or show any signs of drug abuse, all tickets holders under the purchasers booking will be refused entry and / or asked to leave the premises. No refund or compensation will be due in such cases.
Neither The seller, The Promoter, nor the venue management accept any responsibility for any personal property that may be damaged or lost during an event.
It's Oktoberfest operates a zero-tolerance policy for any forms of verbal or physical abuse and/or discrimination throughout the event or towards any promoters, venue staff or other guests. The Promoter and the venue reserve the right to eject any person in contention of this clause without any compensation.
Under no circumstances is it permitted to the touching of the Performers, Drag Queens, DJ’s, Event / Venue Staff. Any purchaser and accompanying ticket holder found to be inappropriately touching any staff member, will result in immediate ejection of the event. Under no circumstances will any compensation be due in such circumstances.
Photography and videography will be taken at the event and may be posted on our online platforms. By purchasing a ticket you agree for It's Oktoberfest & it’s Partners to use the material for promotional purposes.
Some host venues may deliver events outdoors. It is the purchaser’s responsibility to be aware and check this when completing your purchase as your booking & all bookings will be non-refundable and cannot be cancelled due to weather. The promoter holds the right to postpone the event in severe weather. All instances of such cases will follow the terms and conditions relating to “Postponed Events”.
Prohibited Photography, Recording, and Reproduction of Protected Material
All Ticket Purchases, customers, attendees, or users (collectively, "you") are strictly prohibited from taking photographs, making audio or video recordings, or otherwise capturing, reproducing, replicating, distributing, or transmitting any entertainment, performances, visual displays, audio content, materials, or other elements presented or displayed during the event, service, or on the premises (collectively, "Content") without the express prior written consent of The Seller / The Event Promoter / The Venue / Any Third Party Agent. Much of the Content is protected by copyright, trademark, and other intellectual property laws. Any unauthorised capture, reproduction, replication, distribution, public display, or transmission of such Content constitutes a violation of these Terms and Conditions and may infringe upon the intellectual property rights of The Seller / The Event Promoter / The Venue / Any Third-Party Agent. In the event of a breach of this provision, you agree to immediately cease such activity upon request and to promptly remove, delete, or destroy any infringing content from all platforms, devices, or media under your control, including but not limited to social media, websites, cloud storage, or personal devices. Failure to comply may result in immediate removal from the premises, revocation of access, termination of services, and/or legal action, including claims for damages, injunctive relief, or enforcement of intellectual property rights. By attending the event, purchasing a ticket, or using the services, you acknowledge and agree to these restrictions.
Photosensitive Epilepsy (Seizures induced by light stimulation)
If you have an epileptic condition or have had seizures, consult your doctor prior to attending one of our events and consider medical advice before deciding to attend an event. Some individuals are sensitive to flashing or flickering lights or geometric shapes and patterns, some people may have an undetected epileptic condition. Our events take place in multiple venues across the world, and we must advise that in all venues, lighting and large LED screens may be used that maybe sensitive to people with Photosensitive Epilepsy. Neither The Seller, nor The Promoter, nor The Host Venues, are in no way liable for any ill effects caused by this feature. All customers that attend such events, do so at their own risk, having considered the possible side effects this may have on an individuals’ health.
Disability / Accessibility
We understand disabilities can vary and impact people in a wide variety of ways. We aim to provide events for everyone, this is however dependent on the facilities that venues may offer. To ensure that all our users are treated fairly and inclusively, we take the position that all customers should consider their personal circumstances before booking an event. If a customer’s requires further information regarding the facilities and accessibility of a venue, direct communication needs to be held between the host venue and customer. Like It Love It are in no way responsible, and, or liable for any failure in services directly and or indirectly associated with the facilities of the host venue and how this may or may not be suitable for a person with any disability. If a customer is happy to book an event with Like It Love It, we take the position that the customer is happy to attend the event having considered the venue, deeming any and or elements of the show and premises appropriate for any reason. Any customer who purchases a Like It Love It event will be protected and governed by the same set of terms and conditions in this document. If you would like to discuss this further, please complete our Enquiry Form found HERE (selecting “Special Requests”).
Feedback and Complaints
Before filing a complaint, please make sure you have read the Terms and Conditions above. If you would still like to leave feedback for your event experience, please follow these instructions.
Only the lead purchaser can contact It's Oktoberfest to raise official feedback. To raise feedback, please complete the enquiry form found HERE and select “customer feedback”. Please provide the Name, Order Number and Email address of the lead booker who completed the purchase. All complaints must be submitted within a maximum of 2 working days following the event taking place. As there is multiple third parties involved in the process of selling and delivering events, please allow 10 working days for all complaints to be resolved. We aim to resolve any issues raised as quickly as possible, this process can take time as we need to liaise with all parties to raise and discuss this information. Any subsequent action will require the approval from the promoter, the host venue, or any other supplier we work with to find a resolution.
If you have any questions regarding any of our T&C’s, please contact the Like It Love It customer service team prior to purchasing your ticket.
Please complete our Enquiry Form found HERE.
